Platrr
Support
Write to us and one of the partners will reply. We do not use a ticket queue.
Getting help
Email contact@ybkmtechventures.com and tell us what happened. We answer within two working days, usually sooner.
If you are reporting something that went wrong in the app, these details help us fix it faster:
- Your phone model and Android version
- The version of Platrr, shown at the bottom of the settings screen
- What you were doing when it happened
- A screenshot, if you have one
Reporting a person or a post
Use the report option on the profile or post inside the app. If it is urgent, or you cannot reach the report option, email us with a link or a screenshot and we will look at it the same day.
Wrong information about a cafe
If a cafe's address, timings or details are wrong, report it from the cafe's page in the app or email us the name of the cafe and what needs correcting.
Getting a cafe listed
Email the name and full address of the cafe, and your relationship to it. There is no charge to be listed.
Your account and data
To get a copy of your data, correct something, or close your account, see deleting your account or email us directly. What we collect and why is set out in the Platrr privacy policy.
Common questions
I cannot sign in
Use the password reset option on the sign-in screen. If the reset email does not arrive within a few minutes, check your spam folder, then email us and we will sort it out manually.
Cafes near me are not loading
Platrr needs location permission to show what is nearby. Check that location is allowed for Platrr in your device settings. You can also search for a cafe by name or area without granting location access.
I logged a visit to the wrong cafe
Open the entry in your journal and edit or delete it. Nothing you log is permanent.
How do I leave a Taste Room?
Open the room, tap the options icon in the top right and choose to leave. Posts you already made stay unless you delete them individually.
Do I have to verify my identity?
No. Verification is optional. It exists so that recommendations come from real people, but the app works without it.
How do I delete my account?
From the app: profile, then settings, then Delete account. Full instructions, including what is removed, are on the account deletion page.